Hello Knitting - Pavillion

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Countess Ablaze Underground

We ship orders on Tuesday, Wednesday, Thursday and Friday.

UK Customers:

• £3.00 flat rate with Royal Mail, now with tracking!
• Postage is free on orders £50.00 and over.
• Pre-Corona this was next day delivery, please allow extra time & check the tracking.
• You pay the price with VAT.

European Customers:

• £9.00 flat rate with Royal Mail, now with tracking!
• Postage is free on orders £125 and over.
• Pre-Corona this was delivery usually up to 2 weeks, please allow extra time & check the tracking.
• You pay the price with VAT (EU countries).

USA Customers:

• £12.00 flat rate with Royal Mail, now with tracking!
• Postage is free on orders £170 and over.
• Pre-Corona this was delivery usually taking 2-4 weeks, please allow extra time & check the tracking.
• You pay the price without VAT.

International Customers outside UK & Europe:

• £9.00 flat rate with Royal Mail, now with tracking!
• Postage is free on orders £170 and over.
• Pre-Corona this was delivery usually taking 2-4 weeks, please allow extra time & check the tracking.
• You pay the price without VAT.

Combined Orders:

• If placing more than one order and would like them combined, please leave a note at the checkout.
• We won't combine orders unless you ask us to.

• KIVA - From 1st April 2019, a percentage of our sales at www.countessablaze.com and in-store will be used as microloans on Kiva. Kiva is a worldwide project specialising in microfinancing small businesses and individuals who are locked out of accessing business aid from mainstream banks and organisations. Microfinancing gives people an opportunity to begin businesses, or grow them and a number are textiles based. Arts based loans will be our major interest.
• Accredited Living Wage Employer
• In the period January 2018 to June 2020,we have directly raised and facilitated raising £76,000 for charitiesincluding MIND, Citizens Advice Bureau, Women's Aid, Winston's Wish, amongst others.
• See Our Ethos page for more details

We shall continue to post all orders until December 22nd however if you'd like your order to more-than-likely arrive by Christmas, these are the dates that we need you to order by:

• Australia & New Zealand - 4th December
• Asia - 9th December
• Canada- 10th December
• Greece & Eastern Europe - 11th December
• USA, Scandinavia, Italy - 12th December
• Rest of Europe - 16th December
• Ireland, France - 18th December
• UK- 21st December

Orders are tracked. Once your order has left the studio, you'll be emailed a tracking number. Unfortunately we do not have any other information of the whereabouts of your order than what the tracking number tells us.

Countess Ablaze shall close for the festive period from December 23rd to January 12th to allow us time for a good rest and so that we are prepared for the end-of-Brexit transiston arrangements.