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Join us UNDERGROUND in our new online community! Also, online shopping is back.
Join us UNDERGROUND in our new online community! Also, online shopping is back.

Contact

Skeins of hand-dyed sock yarns by Countess Ablaze, a yarn shop in Manchester

Countess Ablaze can be contacted via email: contact[at]countessablaze.com,

  • We will aim to respond within 48 hours.
  • Please allow a little longer on public holidays.
  • Our working days are Monday to Friday and we try not to answer emails at the weekend to preserve a work/home life balance.
  • We warmly encourage you to make use of the FAQ page which answers most questions.

 

VERY IMPORTANT: 

Please be aware that the Countess and members of Blazin'Squad have high functioning autism / Aspergers which means that communication can sometimes feel difficult and overwhelming (especially when it is repeating information that is already available on the website).

When writing:

  • be concise, friendly and provide context so that we can understand your intentions,
  • use bullet points rather than long-winded paragraphs/walls of text as it is overloading and will hold up a response.