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Join us UNDERGROUND in our new online community! Also, online shopping is back.
Postage! Countess Ablaze


Our shipping days are Tuesday and Friday so as long as you get your order in by 2pm UK time, Goldie the Postie will be able to collect it on those days.

Countess Ablaze orders are tracked, which is super helpful in the pandemic when services are running a little differently. This at least gives some reassurance as to where in the delivery service your order may be. Please have reasonable expectations that worldwide postal services are needing to operate differently due to social distancing and that short delays are now to be expected.

As there is a distinct lack of aircraft in the air, we've noticed that some international journeys are taking some interesting routes. This is normal right now and it's due to postal services optimising aircraft, especially on routes going to the USA. If you find the tracking says your parcel has gone from us in the UK, to a European country and then onto the US, completely normal right now!

Postage prices to the USA have dramatically risen due to lack of air carriers transporting postage and Universal Postal Union (UPU) international postal rates rising in the US. We have had to put up the price of our postage to the US but we're still absorbing some of the cost as it is a dramatic increase.

Our Yarn Cartel subscription box has the postage prices factored into the price of the box and international boxes are not tracked. Even without tracking, we're having to absorb £10 per box to the USA. Because the system we use, Cratejoy, isn't flexible at making changes, we'll be continuing to absorb this cost until the end of 2020 when we'll be researching what subscription platforms are currently available, how flexible they are, and factoring in the end of the Brexit transition period.

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